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New Products Policy


Item Condition

All of our items are brand new unless otherwise indicated.  Some items may be in original packaging, others may not.

Item Descriptions

All of our items are described to the best of our ability.  We strive to disclose every possible aspect of the item in our descriptions.  We encourage that you look at all of our photos thoroughly before purchase to ensure complete satisfaction.

Products and accessories seen in the pictures are what are included in the sale.  The pictures in the descriptions are the exact pictures of the items, and it’s contents whatever they may be.

Sales Tax

A 10% Illinois state sales tax is assessed on all Illinois purchases only.

Shipping Method Used

Our items are shipped via USPS, UPS, or FEDEX.
  Although shipping is selected by our customers at the time of checkout, we may occasionally change the provider if it means getting the item delivered sooner.

Shipping Information

Shipping costs will be calculated based on package weight, shipment measurements, and the destination that your purchase is to be shipped. Tracking numbers and shipment information will be updated in the My Account-Orders section. International shipments are not guaranteed to track past the United States.


Local Pick-up and Local Delivery Services


    • Please contact us prior to purchase to discuss fees and availability.


Expedited and Overnight shipping

Additional charges apply to all expedited or overnight shipping methods.  Please contact us for further details. 

International Shipping 

We will gladly ship worldwide.  Please contact us prior to purchase for shipping quotes. or any of its affiliates are not responsible for any customs fees charged by your country.  Buyers are solely responsible for assuring that purchases meet all government standards and regulations.  Buyers are also responsible for determining all costs associated with importing to the country of delivery.  We will not alter or falsify customs documents. If an item is purchased, that does not make it a “gift”…even if you’re buying it as a gift for yourself. Therefore, we will not mark it as such.

International Buyers (Including Canada) – Please Note:

  • Import duties, taxes, and charges are not included in the item price or shipping cost. 
    • These charges are the buyer's responsibility.  
    • These fees are normally charged by UPS as COD or collected when you pick the item up. 
    • These fees are not additional shipping charges.

International Shipping Expectancy

  • Canadian shipments may take between 3-8 business days depending on your location and if it doesn't get held in customs.  
  • International shipments may take between 2-8 business days to arrive in your COUNTRY depending on your location in the world and if it doesn't get held in customs.


Damaged Items 

Although we try to swaddle your fragile package in packing peanuts, bubble wrap, newspaper, air pillows, and label the package as FRAGILE, sometimes things happen along the way.  Please let us know if your item does not make it as expected.


New Product Returns

If your are not satisfied with your purchase, you can return it within 7 days of purchase date at your cost for a refund.  Refund is the total for the products original shipping will not be refunded. Taxes (if applied) and total of the product will be refunded.  There is NO warranty on any new items.